Shipping policy

Digital and physical delivery

Digital products on this store

Tone Packs, impulse responses, tablature packs and recorded lessons are digital products. No physical item is shipped and no shipping fee applies to these items. Access or a download link is emailed to the address used for the order after payment confirmation. Free products are delivered after completing the zero-value order.

Check your email address before checkout. If the message is missing, check spam and other inbox tabs. For missing, expired or broken links, contact us with the order reference and purchase email. You do not need to repurchase an item to request assistance with an existing order.

Required software, hardware and formats are listed on each product page. Preset packs do not include the corresponding plugins or modelers. Save a copy of your files on your device.

Bandcamp purchases

Bandcamp uses a separate checkout and its own prices, which may differ from this store. For Tone Packs purchased there, files are emailed manually after payment confirmation, with a stated delivery period of up to 48 hours. Use the email and reference from your Bandcamp purchase when requesting support.

Physical products

Physical products, when offered, are identified on their product pages. Check shipping costs, supported destinations and production and delivery estimates in the offer and checkout before paying. Where an item is made to order, production time forms part of the estimate communicated to you.

Destination restrictions, additional charges and applicable import charges must be clearly described in the offer. An international purchase does not automatically imply an exemption from such charges. Contact us for delays, non-delivery or incorrect items; statutory rights remain unaffected.

Support: moscardini.tones@gmail.com.